We have witnessed the momentous rise of the outsourcing industry and how it reached its pinnacle due to globalization and digitization. More than 68% of businesses actively use outsourcing to improve their process efficiency, reduce costs and increase profitability. The outsourcing industry is steadily on the rise, but the growth of AI, machine learning and natural language processing has certainly threatened the undisputable glory it has enjoyed so far. Global Changes Accelerating Transformation Businesses that used to outsource repetitive,…